Privacy Policy Overview
Rook & Reverie respects your privacy and aims to handle personal information in a careful, transparent and responsible way. This Privacy Policy sets out how we collect, hold, use and disclose personal information when you browse our website, submit a reservation request or contact us about the restaurant, the card lounge, the card room or offline poker experiences. By using this website or providing your details, you acknowledge that you have read and understood this policy as it applies under Australian privacy principles.
Personal Information Collected
When you interact with Rook & Reverie through this website, we may collect personal information that you choose to provide. This may include your name, email address, phone number, preferred experiences, booking details and any notes you include if you submit a reservation request or contact us about the dining room, the card lounge, poker tables in the card room or offline poker evenings. You may choose not to provide certain details, however this may limit our ability to respond to your enquiry or manage your reservation.
Purpose of Collection
We collect personal information solely for purposes connected with providing hospitality and card-room experiences at Rook & Reverie. This includes responding to reservation requests, managing your enquiry, and providing relevant updates regarding your requested experience, such as restaurant seating, card lounge access, card room arrangements or offline poker nights. We may also use information for general administration, record keeping and to help us understand how guests engage with the venue so we can refine the overall evening experience.
How Your Data Is Used
Your personal information is used to process reservation requests, communicate with you about bookings and answer questions about the restaurant, card lounge, card room or offline poker activities. Where applicable, we may use your details to share essential updates relating to your visit, such as changes to seating arrangements, timing, card-table formats or other practical information required to host your evening. We do not use the information you provide for unrelated purposes unless required or authorised by law, or with your consent.
Information Storage and Security
Personal information collected through this website is stored using reasonable security measures designed to reduce the risk of unauthorised access, loss, misuse, interference or alteration. Information is retained only for as long as necessary to manage bookings, respond to your enquiries or meet record-keeping requirements. Once no longer required, reasonable steps are taken to de-identify or securely destroy personal information. While no system can be guaranteed as entirely secure, Rook & Reverie aims to maintain safeguards that are appropriate to the nature of the information we hold.
Disclosure of Personal Information
Rook & Reverie does not sell, rent or trade your personal information to third parties. Your information may be shared with team members involved in managing your booking or providing your requested service, including restaurant staff, card lounge hosts and card room coordinators, but only to the extent required to plan and host your evening. Personal information may also be disclosed where required or authorised by Australian law, or in circumstances where we need to protect our rights, guests or the security of the venue.
Access and Correction
You have the right to request access to personal information that Rook & Reverie holds about you, subject to any applicable legal restrictions. If you believe the details we hold are inaccurate, incomplete or out of date, you may request a correction. To make an access or correction request, please contact us using the details available on this website. We may need to confirm your identity before providing access or making changes, and we will aim to respond within a reasonable timeframe in line with Australian privacy principles.
Reservation Requests and Data Handling
When you submit a reservation request through our online form, the information you provide is used only for managing that request and communicating with you about availability or changes related to your booking. This may include details about restaurant seating, card lounge access, card room arrangements or offline poker evenings. Reservation information is handled with care and is not used for unrelated marketing activities without your consent. If you wish to amend or cancel a request, please get in touch using the contact information provided on this website.
Privacy Enquiries
If you have any questions or concerns about how your personal information is collected, stored or used by Rook & Reverie, you are encouraged to contact us using the contact form or email specified on our website. Please provide as much detail as possible about your enquiry so we can assist you effectively. We aim to respond promptly to all privacy-related enquiries and will let you know if additional time is required to look into your request or concern.
Children and Age Requirements
Rook & Reverie is an adult-oriented venue with a strong focus on evening dining, the card lounge, the card room and offline poker experiences around physical poker tables, playing cards and poker chips. We do not knowingly collect or store personal information from individuals under 18 years of age through this website. Reservation requests for poker-related or card lounge experiences are accepted only from adults. If we become aware that personal information about a person under 18 has been collected inappropriately, we will take reasonable steps to delete or de-identify that information.
Policy Updates
This Privacy Policy may be updated from time to time to reflect changes to our practices, venue operations or applicable Australian privacy requirements. Updated versions will be posted on this page with an amended date, and will take effect from the time they are published. We encourage you to review this policy periodically, especially when making a new reservation request or contacting us about the restaurant, card lounge, card room or offline poker evenings, to ensure you are familiar with the current approach to handling your personal information.